Thank you for shopping with us! We're currently closed for maternity leave. Being a solo small business owner, closing down for a while to have time with our first little one is my only real option. I don't have a set date for when I'll open up the shop again as I'll just be taking this parenting thing day by day! However if you have any issues with your order please email info@puppouchpets.com. I won't be checking emails regularly, but I'll have a look at least once a week. Any inquiries outside of returns or order issues I'll get back to when I'm back to work! You can subscribe to our mailing list below to be updated on when we do reopen, or if you follow us on Instagram (Pup_pouch) or Facebook (PupPouch pets) I'll pop a post up there too. Please note https://puppouchbag.com/ (selling dog socks) is NOT US and has nothing to do with us. I had an email from a lady trying to track her order down - I have no idea if they are legit or not, but they are in no way affiliated with PupPouch Pets. Thank you for your patience while we close and for supporting our small business! Emma @ PupPouch